Terms & Conditions

At Curated Maison, we are committed to delivering your carefully chosen pieces with care and precision. Below, you’ll find the details of our shipping policy to ensure a smooth delivery experience. Should you have any questions, our team is always here to assist.

Delivery Address and Contact Information

To ensure your order reaches you without delay, items will only be delivered to the original address specified at checkout. Kindly double-check your details and provide an active phone number and email address to allow your local delivery agent to arrange a convenient delivery time.

Delivery Scheduling and Missed Appointments

Our delivery partners will coordinate with you to schedule a delivery. You will receive a courtesy pre-call when the delivery agent is en route to your location.

Please note: a rescheduling fee may apply if a delivery appointment is missed. We encourage customers to be available during the agreed-upon time to avoid additional charges or delays.

Shipping Timelines

Ready-to-Ship Items: These typically leave our warehouse within 2–3 weeks. Delivery times may vary based on your location, generally taking 4–10 days via FedEx Ground or Freight.

Pre-Order Items: These are not yet in stock, and the delivery timeline is an estimate. Delays due to port congestion, weather, or other unforeseen circumstances may occur. While we strive to keep you informed, Curated Maison is not liable for such delays.

Domestic and International Shipping

Continental USA: We ship to all states within the continental USA.

Hawaii and Alaska: We currently do not ship directly; however, we can deliver to freight forwarders who can facilitate delivery to these regions.

Canada and Mexico: We ship to these countries with additional charges. Contact us at email to receive a quote.

Unclaimed or Held Items

Curated Maison is unable to hold items for more than 5 business days if a delivery has not been scheduled. After this period, customers will be responsible for any storage fees incurred. Unclaimed items may be returned by the carrier, and refunds will be issued as store credit only, less return shipping costs and a 15% restocking fee.

Changes or Cancellations

Furniture orders can be modified or canceled within 3 days of purchase. After this window, orders will be processed and prepared for shipment, and cancellation may not be possible.

Shipping Issues or Damage

If your item arrives damaged or is missing parts, contact us immediately at email. Please include photos of the damage and your order number. Claims must be submitted within [specific timeframe, e.g., 48 hours] of delivery.

We appreciate your understanding and cooperation in adhering to our shipping policy. If you have any questions or require additional assistance, please reach out to our team—we’re here to help!

The Curated Maison Promise

At Curated Maison, we believe your home should be a sanctuary filled with pieces that bring beauty and reliability to your everyday life. That’s why we stand by our thoughtfully designed products, ensuring they provide years of elegance and dependable use when cared for properly.

We guarantee to the original purchaser that all Curated Maison products are free from defects in materials and craftsmanship. If an issue arises, we’ll make it right by repairing or replacing the defective part. To help us process your claim, please provide detailed images and documentation of the issue. Any labor or assembly required for replacement is the responsibility of the customer.

For the best experience, we recommend inspecting all items upon delivery and before assembly to ensure every detail meets your expectations.

Warranty Coverage

Teak Elements: Covered for 4 years in residential settings and 2 years in commercial settings.

Sling and Metal Parts: Covered for 1 year against structural failure or tearing.

Exclusions & Responsibility

Please refer to our Limited Warranty section for full details on coverage exclusions. Curated Maison is not liable for personal injuries caused by improper use or neglect of our products.

At Curated Maison, your satisfaction is at the heart of everything we do. Rest easy knowing we’re committed to ensuring the enduring quality of the pieces you bring into your home.

General Information

The information provided by Curated Maison on our website, in marketing materials, and in any communication is for general informational purposes only. While we strive to ensure accuracy, Curated Maison makes no guarantees regarding the completeness, reliability, or suitability of this information. All reliance placed on such information is strictly at your own risk.

Product Presentation

Curated Maison endeavors to represent all products as accurately as possible. However, slight variations in color, texture, and finish may occur due to natural materials, handmade craftsmanship, or screen display differences. These variations are not considered defects but are part of the unique character of our products.

Limitation of Liability

Curated Maison is not liable for any damages, losses, or injuries resulting from improper use, handling, assembly, or care of our products. Please carefully follow all provided instructions and guidelines for safe and effective use.

Third-party Links & Content

Our website or communications may include links to third-party websites or content for your convenience. Curated Maison does not endorse or assume responsibility for the accuracy or quality of these external resources. Use of third-party links is at your own discretion and risk.

Warranty and Legal Rights

Curated Maison products are sold under the terms of our Limited Warranty. This warranty and disclaimer do not affect your statutory rights as a consumer. For detailed warranty coverage and exclusions, please refer to our Warranty Information section.

Updates To This Disclaimer

Curated Maison reserves the right to modify or update this Disclaimer at any time without prior notice. By using our website or purchasing our products, you agree to the terms outlined in the most current version of this Disclaimer.

For any questions or concerns, please contact our Customer Care team at [insert contact information].

Your home deserves timeless elegance, and we’re here to help you create it with confidence.

Curated Maison (the “Site,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from curatedmaison.com (the “Site”), or otherwise interact with us (collectively, the “Services”). The terms “you” and “your” refer to users of the Services, including customers, visitors, or other individuals whose information is collected under this policy.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational needs. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Information We Collect

We collect personal information to provide and improve our Services. The type of information collected depends on how you interact with us and is categorized below.

1. Information You Provide Directly

  • Contact Information: Name, address, email, and phone number.
  • Order Details: Billing and shipping information, payment confirmation, and purchase history.
  • Account Details: Username, password, and security questions for account security.
  • Customer Support: Details shared in communication with us, such as inquiries or messages.

Providing this information is voluntary, but certain features may not function properly without it.

2. Automatically Collected Information

We may collect “Usage Data” using cookies and similar technologies:

  • Device and browser information.
  • IP address and geolocation data.
  • Interaction details with the Site, including time spent and pages visited.

3. Information from Third Parties

We may receive personal information from:

  • Vendors (e.g., Shopify, payment processors, shipping providers).
  • Advertising and marketing partners who assist in tailoring promotions to your preferences.

How We Use Your Information

Your information is used to:

  • Provide Services: Process payments, fulfill orders, manage accounts, and facilitate returns or exchanges.
  • Communicate: Send transactional updates, customer service responses, and promotional content.
  • Improve Services: Analyze usage patterns to optimize user experience.
  • Marketing: Personalize advertising and promotional efforts.
  • Security: Detect and prevent fraud or unauthorized access to accounts.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. This includes:

  • Storing preferences and enabling account functionality.
  • Running analytics to improve our Services.
  • Supporting advertising efforts through third-party partners.

You can manage cookie preferences through your browser settings, but disabling them may limit certain functionalities.

How We Share Your Information

We may share personal information in the following contexts:

  • Service Providers: With vendors (e.g., payment processors, shipping partners) to perform essential functions.
  • Marketing Partners: For tailored advertising.
  • Business Transactions: In cases of mergers, acquisitions, or legal compliance.
  • With Your Consent: When you direct or authorize us to do so.

User-Generated Content

If you post reviews or comments on public parts of the Site, such information may be visible to others. We are not responsible for how third parties use publicly shared information.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices or content. Please review their respective policies.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us for removal.

Security and Retention

While we use industry-standard measures to protect your information, no system is completely secure. We retain personal information only as long as necessary for the purposes described in this Privacy Policy or as required by law.

Your Rights

Depending on your location, you may have rights including:

  • Access: Request access to your personal information.
  • Correction: Update inaccurate information.
  • Deletion: Request deletion of your personal data.
  • Portability: Obtain a copy of your information.
  • Withdraw Consent: Revoke permissions for data processing.

To exercise these rights, contact us at the details below. We may require verification of your identity.

International Users

Your data may be transferred to, stored, and processed outside your country of residence. When transferring data internationally, we comply with applicable legal requirements, including standard contractual clauses for data protection.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@curatedmaison.com
Address: [Insert Address Here]

Thank you for trusting Curated Maison. We value your privacy and are committed to safeguarding your personal information.